Specialist Service Support is of paramount importance when it comes to long load and narrow aisle applications. Saving space and creating innovative handling solutions can have huge operational and cost benefits but it can also come at a price, namely that your business can come to rely on the uptime of your materials handling equipment. If a specialist narrow aisle machine breaks down in the aisle or if it needs a regular service, then unless you have additional machines, you cannot simply revert back to a conventional forklift. It is for this reason, we made the decision to specialise in the sector rather than simply offering multidirectional and narrow aisle machines as part of the wider portfolio provided by other forklift companies.
All of our service engineers are trained to the highest standard, both here in Australia and at the HUBTEX factory in Germany. Operating from a fleet of modern service vehicles, each with spare parts tailored to suit the locality and state of the art diagnostic equipment, we can guarantee industry leading first time fix rates. As specialists in this field our engineers can satisfy all of our customer’s individual needs and requirements, covering both planned and emergency maintenance.
Regular maintenance of your materials handling equipment by our qualified, well trained service technicians means prevention rather than cure. It ensures the availability of your equipment and helps to avoid unwelcome and expensive surprises during the running operation.
In combination with the regular maintenance carried out by our factory trained service technicians and the now legendary HUBTEX/Bendi quality, unscheduled breakdowns are a rare occurrence. Should a breakdown occur our team will respond to the call within 2 hours in metropolitan areas and we also offer prompt response in regional areas through our network of service partners who have been trained in the proper servicing of our range and who have direct link to our national help desk should they need additional assistance.
Our modern customer service vehicles are especially well equipped to ensure repairs can be carried out quickly and efficiently. We have a vast range of spare parts locally backed up by HUBTEX/Bendi international spare parts operation that will ensure your parts arrive without delay and usually overnight.
We reliably meet your spare parts requirements from our central warehouse in Sydney NSW where we have thousands of original spare parts in stock. In addition to this, our branch workshops are stocked with a comprehensive range of spare parts and, together with our customer service vehicles in each State; we can ensure a quick repair of your HUBTEX and Bendi equipment.
Your benefits include:
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